At Nalley Lexus Roswell, customer satisfaction is of the utmost importance. Whether you're visiting us for sales and finance or service and parts, our goal is to deliver an exceptional experience from start to finish. We take this goal very seriously and are honored to have been recognized for our outstanding service throughout the years.
Nalley Lexus Roswell was recently honored with the 2021 Elite of Lexus Award, achieving "Elite of Lexus" status for the 21st year! Lexus defines this honor as one "reserved for those dealers who have achieved the highest levels of customer satisfaction. From sales and service to the overall ownership experience, these dealerships are truly in a class all of their own."
At Nalley Lexus Roswell, we aim to live up to this description each and every day. As an award based entirely on customer feedback, we are honored to be a Lexus Elite Dealer serving the Atlanta area.
Nalley Lexus Roswell has been recognized as a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience for the fifth consecutive year, achieving Diamond status among Dealer of Excellence dealerships! The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence. Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM. Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
J.D. Power 2023 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE.
Nalley Lexus Roswell has been named a CARFAX Top-Rated Dealer for the fourth year in a row! The CARFAX Top-Rated Dealers program honors an elite group of dealers rated highly by verified customers. The 2022 CARFAX Top-Reated Dealers received an average of 4.5 stars, out of a possible five.
"These dealers have been recognized by CARFAX consumers as the best of the best when it comes to building trust and transparency,” said Gregg Cleary, CARFAX Vice President of Dealer Business. “They truly set the bar high for customer care. CARFAX has more than 4.1 million verified ratings and reviews, and dealers earn the Top-Rated distinction strictly from that verified feedback. We want to make it easier for people looking to buy or service a car to know they’re in good hands."
980 Mansell Road
Roswell, GA 30076
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